Delete your EasyDispatch account

For the EasyDispatch app by Easy Dispatch Ltd.

You can delete your EasyDispatch account and the personal data linked to it at any time, from the app or by asking us.

Delete it in the app

Open the EasyDispatch app and sign in.
Tap your photo or initials at the top of Home to open Account.
Scroll down and tap Delete account.
Enter your password (if you sign in with one), tick I understand this can't be undone, and tap Delete my account.

Before you delete: cash out any wallet balance you can, and finish or cancel any delivery or order in progress. Sellers should close open orders first.

Can't use the app?

Email hello@easydispatch.ng from the email address on your account, with the subject "Delete my account". We may ask you to confirm it's you, then we'll delete the account within 7 days and email you when it's done.

What happens to your data

Data	What happens
Your account	Closed immediately. You're signed out on every device and can't sign in again.
Name, email, phone number, photo, saved places, saved cards, bank account, and your store and listings	Erased (anonymised) 30 days after you delete. Your listings are taken down straight away.
Payment, wallet, delivery and order records	Kept for 6 years without your contact details, because accounting and tax law requires it. They're then deleted.
Reviews you wrote	Stay on the product, shown without your name.

Changed your mind? Contact us within 30 days and we may be able to restore the account. After that it can't be recovered. For more detail, see our Privacy Policy.